FAQ

General Questions

 1. Where can I buy Smith Products?

You can purchase Smith products online at smithcosmetics.com and beautylish.com

In the USA, you can find Smith Brushes at:

  • Frends Beauty, Los Angeles CA
  • Camera Ready Cosmetics, Dallas TX
  • Alcone, New York NY

In Canada, you can find Smith Brushes at:

  • CurliQue Beauty, Vancouver BC
  • Sara Lindsay, Regina SK
  • Coast Fiber-Tek, Burnaby BC

 2. Do you have a Pro Artist Discount program?

We sure do! If you'd like to join, please send two forms of pro-terria from the list below, along with your preferred email address and shipping address, to proartist@smithcosmetics.com.

  • magazine tear with name credit
  • agency representation/comp card
  • dedicated website
  • union card
  • business card
  • call sheets

You can learn more about our Pro Program here.


3. What is the difference between natural hair vs. synthetic fiber?

Natural hair contains a cuticle that picks up and holds pigment. As you blend, the pigment is slowly distributed, allowing for a better, more even application of powder products. Synthetic fibers, on the other hand, do not contain a cuticle, so they are non-porous. They are also stronger and less flexible than natural hair, which makes them great for precise, detailed applications of cream products. At Smith, we use both natural hair and synthetic fibers, often within the same brush. Each option has its benefits, and since we are making the absolute best brushes, we select the fiber or hair that best meets the needs of each brush.

 

Product Questions

1. The product I want is sold out; what do I do?

Due to the popularity of some of our products, we do sell out from time to time. Luckily, we will always post re-stock notifications on IG @smithcosmetics. You can also add your email for a specific product on the product page to receive a notification when it’s back in stock.

2. I think my product is defective; what do I do?

The quality of Smith products is of the highest importance to us, and even with our rigorous quality checks, occasionally, a defective product can slip through. If you think you might have received a defective product, please email us at answers@smithcosmetics.com

 

Orders & Purchase Questions

1. I have received my tracking number, but the number is not working; what do I do?

We process shipments Monday to Friday, with Canada Post also picking up shipments Monday to Friday and not on holidays. Please allow 24 hours after you receive your tracking number to check for your package, and if you receive your tracking number on a weekend or holiday, please allow 24 hours after the first business day before checking again.

2. I've changed my mind; can I change or cancel my order?

Yes! Just make sure you email us at answers@smithcosmetics.com before your order ships. Unfortunately, once your order ships, we cannot cancel it.

 

For More Information - See Shipping & Returns

Curious about how we manage shipping and returns? Head over to our Shipping & Returns page, where you'll find everything you need to know about our return and exchange policy, plus shipping times, costs, and more. 

Don't see your question answered here? Email us at answers@smithcosmetics.com, and we'll get back to you as soon as we can.